AlakaSupport
Something wrong? Check the answers below or write to us; we usually reply within 2 business days.
Write to us
Add your player code (on your Profile, e.g. ALK-7K2Q). For purchase problems add your receipt too.
Send an e-mail: info@neuros.com.trFrequently asked
How do I play Alaka?
Take turns placing letters on a 15x15 board to build words. If your word touches a word with a related meaning, its score is multiplied: a strong bond triples it, a word from the same field doubles it, a word with a close meaning gives 1.5 times. The short tutorial in the game shows everything step by step. The game is in Turkish.
What is an arena?
In the Sports, Cinema, Music, History, Geography, Food, Science, Literature and Technology arenas, that topic's terms and names become valid words, on-topic words score extra and quiz squares come from that topic. Check the "What can I play here?" guide when you enter an arena.
Is my opponent real?
Yes. In ranked matches your opponent is a real player. To play without waiting, practise against Nermin Teyze in Practice (no rewards).
My opponent is not moving. What happens?
In Classic mode each move has 48 hours. When time runs out the move counts as a pass; after two expiries in a row the player resigns and you win.
It said "Ne alaka?" but I think there is a bond.
Tap the appeal button in the match or propose the bond in the Discussion Pool. The community votes; a bond with enough votes enters the game and every accepted proposal earns a gift. Past match results do not change.
How do I see a word's meaning?
Tap the word on the board or in the match history. The meaning card shows a short definition, an info note for arena terms and a dictionary link. Report it from the card if it is wrong.
What is the Daily Move?
Every morning at 09:00 (Türkiye time) everyone sees the same special board and the same 7 letters. You get one move and no undo. Study the board and preview as long as you like before sending.
How do leagues work?
You compete in weekly groups of 30. Weeks start on Monday 00:00 and close on Sunday 21:00 (Türkiye time). The top 5 move up, the bottom 5 move down. League points come from ranked matches, bonds and the Daily Move.
How do I play with a friend?
Share your player code or invite link from your Profile. When your friend installs the game and enters the code, you become friends and can challenge each other in any mode or start a private league. When the invited player finishes 3 matches, you both get a reward.
What does a hint do?
It shows the top-scoring valid move on your board and the bond it makes. Buy one with coins, earn a few a day by watching ads, or collect them from daily log-ins, streaks and contributions.
My purchase did not arrive.
Check your connection and reopen the game; our server adds a purchase to your balance as soon as it is confirmed. If it still is not there, tap Restore purchases at the bottom of the Shop. If the problem continues, send your receipt and player code to info@neuros.com.tr. Refunds: reportaproblem.apple.com on the App Store, Order history on Google Play.
How do I remove ads?
Remove Ads in the Shop removes interstitial, app-open and banner ads for good. The Alaka Club subscription is ad-free too. In both cases rewarded-ad options give their reward without a video.
How do I cancel Alaka Club?
On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Payments & subscriptions. Cancellation takes effect at the end of the paid period.
Will I lose my account if I change phones?
Link your account to Apple, Google or an e-mail code in Profile > Settings, then sign in the same way on the new phone. If you delete the app without linking, you may lose the guest account.
I saw an inappropriate comment.
Tap Report in the comment's menu or Block the author. We review reported content within 24 hours. In an emergency, write to info@neuros.com.tr.
How do I delete my account and data?
Profile > Settings > Delete account. If you cannot open the game, write to info@neuros.com.tr with your player code. Details: Delete account.